Carewatch was established in 1998 by the current owners who are still actively involved in the day to day management of the business. As the business has grown we have reviewed and evolved our management structure to ensure that it meets the needs of our stakeholders and service users.
Our Chief Executive is one of the founding partners of Carewatch. Prior to starting Carewatch he worked as an accountant for 25 years in both commerce and the profession. His role focuses on the strategic development and direction of the business. The Chief Executive meets on a regular basis with commissioners from Social Services and Health, attends various health and social care provider engagement events and develops new and innovative services to meet the changing needs of service users and is Chair of our Senior Management Team.
Strategy and Development Manager
Our Strategy and Development Manager has worked in the care sector for over 20 years. Her role supports the Chief Executive in undertaking development and pilot projects, attending provider and service user engagement events, media relations including management of the Carewatch website and Chairing our Service User Forum.
Our Registered Manager is responsible for managing our services on a day to day basis. She has over 25 years experience of working in the sector including the NHS, Social Services and private sector, of which 6 years has been in home care.
Deputy Manager (Compliance)
Prior to joining Carewatch our Deputy Manager (Compliance) held a senior position in the audit department of a national food retailer. This role manages our in-house Compliance Officers and community based Compliance Assessor team. The compliance department is responsible for ensuring Carewatch complies with statutory regulations, monitoring contracts and ensuring the quality of our services are maintained through ongoing engagement with our care staff, service users and their families.
Deputy Manager (Operations)
Our Deputy Manager (Operations) has worked in home care for more than 15 years. Her role monitors the daily operation of our office, the management of our 7 team planners, acceptance and planning for new care referrals, supporting care staff and engaging with service users and their families.
Our Training Manager is responsible for all aspects of staff training ensuring that our carers training is up to date and developing new training courses that reflect best practice. At Carewatch we place great emphasis on the quality of our staff training and have a team of 6 qualified trainers. We firmly believe that a well-trained and supported work force will ensure our service users receive the very best standards of care.
Our HR Manager is responsible for all aspects of staff recruitment and ongoing staff monitoring and development.
Our senior management team which is comprised of our Chief Executive, Strategy and Development Manager, Care Manager and 2 Deputy Managers meet on a regular basis to review every aspect of our service. This team is joined once a month by our Training and HR Manager
Other Key Personnel
In addition to the above managerial roles we also have an accounts department which is responsible for maintaining our financial records and credit control and a payroll department which is responsible for ensuring that all staff are paid on time and that we comply with payroll legislation.